How Primo powers Faume’s seamless IT and employee experience
Faume provides a seamless solution for brands looking to sell second-hand items, removing the technical and logistical challenges of setting up a second-hand operation.
Founded in 2020, Faume supports prestigious brands like Bash, Sandro, Hugo Boss, and The Kooples, and has raised €10 million. Today, their team of 30 is based in France.
Faume struggled with IT management as their team grew rapidly. High costs and frequent malfunctions of leased equipment, along with inefficient tracking, highlighted the need for a more reliable IT solution.
Primo provided Faume with an all-in-one IT platform, streamlining device procurement, management, and security. This enabled seamless onboarding, effective IT operations, and robust security measures.
- Streamlined device management
- Optimized IT operations
- Improved onboarding efficiency
- Robust IT security measures
- Simplified IT processes
Unsuccessful attempts to manage IT
Jocelyn, the co-founder and CTO of Faume, has always been passionate about IT. His experiences at My Little Paris and Running Hero taught him the importance of maintaining a straightforward IT organization to avoid chaos as the company grows. From the start, Jocelyn managed IT at Faume, working closely with his co-founder and CEO, who handles HR and finance.
To streamline IT with part of the team working remotely, Jocelyn initially leased reconditioned computers from Rzilient. However, after facing repeated malfunctions and realizing the high cost of leasing (€1,800 to €2,500 for a €1,200 computer), he decided to purchase directly from Apple.
Faume's employees use Macs to ensure simplified and secure fleet management. For tracking, Jocelyn used a regularly updated Notion page, but it only covered computers, not accessories.
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Simple and centralized management
When Faume first met the Primo team, they recognized the need for a Mobile Device Management (MDM) solution to manage their fleet of 30 computers, which was increasingly important for their clients.
Initially, they chose Jamf, but Primo's all-in-one approach quickly won them over. Jocelyn saw the benefits of integrating HR information with IT operations and the ability to oversee necessary actions.
With Primo, Jocelyn sets security policies directly from the dashboard, such as password rules and updates, and decides which applications to deploy and pre-configure on the computers.
On- & Offboarding managed with Primo
Using Primo, Jocelyn can efficiently prepare for new employees' arrival, ensuring their first day is smooth. When he orders through Primo, products are delivered within days across France. The next step is activating Zero-Touch Deployment, allowing computers to arrive pre-configured, a task Primo accomplishes in minutes.
Faume also manages employee departures better by remotely wiping computers and sending a shipping box to remote employees, eliminating the need for them to visit the office.
Thank you, Jocelyn. We look forward to supporting you in your next steps! 🚀
