Frequently Asked Questions

Yes, Primo is MSP-friendly. Our partners use it to streamline onboarding and manage multiple clients efficiently.

Primo goes further by unifying and automating workflows across platforms, with full visibility and security in one place.

Yes, we offer discounts for annual billing and large deployments—let’s chat to find the best fit for you.

No minimum for companies under 100 employees—Primo scales with you whether you have 5 or 500 devices.

Yes, most of our customers come from other tools. We guide you through a smooth and secure migration process.

Absolutely—our team helps you get started fast, with onboarding and migrations completed in just a few days.

Yes, Primo supports multi-tenant setups—ideal for large groups or external partners managing multiple entities.

Yes, Primo supports role-based collaboration between IT, HR, and managers—with even more granular roles coming soon.

Primo helps you secure personal laptops (BYOD) in just a few clicks, with easy enrollment and 1-click disenrollment if needed.

Security is core to Primo—we’re proud to be SOC 2 Type II compliant to ensure your data stays protected.

Yes, Primo integrates with over 60 HRIS platforms. Check our integrations page or contact us if yours isn’t listed yet.

Absolutely. Primo integrates with Windows Autopilot to streamline device provisioning in 40+ countries. Just define your setup templates—Primo handles the configuration and shipping so your team can focus on what matters.

MDM is designed to give IT teams full visibility and control over their device fleet. With Primo MDM, you can:

• Enforce company policies like passcode requirements, disk encryption, and app blacklisting.
• Configure device settings, install software, and roll out updates remotely.
• Locate, lock, or wipe a device if it’s lost or stolen.
• Automate onboarding and offboarding workflows so devices are set up (or cleaned) in just a few clicks.
• Ensure compliance with internal standards and external regulations like ISO 27001 or GDPR.

Yes. Primo fully supports zero-touch deployment via Apple Business Manager. Devices can be pre-configured and shipped directly to employees—when they turn them on, they’re automatically enrolled into your MDM with the right apps, settings, and restrictions applied.

BYOD (Bring Your Own Device) allows employees to use personal devices for work. Primo supports BYOD scenarios by applying lightweight security and compliance rules without taking full control of the device. That means employees keep their privacy, while IT ensures business data stays protected.

When choosing an MDM, here are the main factors to consider:- Cross-platform support: Make sure your MDM works with all the devices you manage—macOS, Windows, Linux, Android, and iOS.- Security capabilities: Look for features like remote wipe, FileVault/BitLocker enforcement, admin rights control, and app whitelisting.- Growth readiness: Your MDM should scale easily with your company, whether you're onboarding 5 devices or 500.- Integrations: Choose a solution that connects with your existing stack—HR systems, SSO providers, endpoint protection, and procurement workflows. Primo, for example, bridges device management with HR data to automate setup and permissions.- Ease of use: A clean interface and clear workflows save your IT team hours every week. Look for tools with a central dashboard and actionable insights.- Transparent pricing: Understand whether pricing is per device, per user, or feature-based. Primo offers flat monthly pricing with no surprise fees.

Mobile device management (MDM) is software that allows IT teams to centrally manage and secure laptops, smartphones, and tablets across an organization. With MDM, companies can enforce security rules, push apps and updates, monitor devices in real time, and remotely lock or wipe lost or stolen equipment. It’s a key tool for protecting company data and ensuring compliance across your entire device fleet.

It’s a security principle where users only get the access they absolutely need—nothing more. It limits risk and keeps sensitive data safer.

Zero Trust means no one is trusted by default—even inside your network. Every access request must be verified, and only the minimum access is granted.

Look for:

• Integration with your tools (Google, Microsoft, Slack, etc.)
• Automated provisioning based on HR data
• MFA support
• Clear access logs for compliance
• Easy user experience for admins and employees

Without IAM, access gets messy—people keep permissions they shouldn’t, and offboarding is risky. IAM keeps your systems clean, secure, and compliant.

IAM software helps control who can access which apps and data in your company. It automates account creation, permissions, and offboarding to keep access secure and aligned with each user’s role.

Absolutely. Choose from over 40 device models, including high-performance MacBooks, Windows laptops, and custom configurations for engineers, designers, or sales teams.

Yes. Primo integrates with your HRIS to automate provisioning, shipping, and retrieval based on employee lifecycle events like onboarding, offboarding, or role changes.

Yes. We work with manufacturers and authorized repair centers. Whether it’s a warranty issue or accidental damage, we help manage the logistics so your IT team doesn’t have to.

In most major regions, devices arrive within 5 business days. For more remote locations, our team will proactively update you on expected delivery times.

Primo automates offboarding:

• We generate a return label
• Track the device back to us
• Securely wipe it
• And make it ready for reassignment

All synced with your HR system.

Yes. Primo provides real-time visibility into device status, condition, and location across your global fleet—whether the device is in use, in storage, or in transit.

Yes. Primo supports zero-touch deployment using Apple Business Manager and Windows Autopilot. We can pre-install apps, apply security settings, and create user accounts—all before the device leaves the warehouse.

Primo can ship and deliver devices in over 60 countries, including across Europe, North America, Asia, and LATAM. If you’re unsure about a specific country, just ask—we likely cover it.