Uncompromising
Data Privacy & Security
Primo reports the security state of a device to your IT team: is it encrypted, up to date, protected. It does not monitor the person using it. This page lists what your IT team can see, what it can trigger, and what Primo never collects.
What your IT team can see
The Primo agent reports the state of the device continuously. Nothing here needs anyone to act, and nothing here describes your activity.
Device identity
Model, serial number,
operating system and version.
To know which devices are managed and up to date.
User accounts
Which local accounts exist and whether they hold admin rights. Not when or how often anyone logs in.
Security settings
Disk encryption, screen lock, firewall, password policy. Checked against your company's security policies.
Device health & performance
Disk, memory and processor usage. To diagnose a slow device or a full disk.
Disk recovery key
Escrowed automatically, so your company can reopen a company device if the password is lost.
Installed software
Names and versions only, plus known vulnerabilities. Never what is inside them or what you do in them.
File presence
A security policy can check that a specific file exists, by name and path. What files contain is never read, transmitted or stored.
IP address
To identify the device on the company network.
Compliance and Certifications
At Primo, we take data security and privacy seriously. Here’s how we handle and store your information:
Compliance
We strictly adhere to the General Data Protection Regulation(GDPR), ensuring that your personal data is collected andprocessed lawfully, transparently, and with a clear purpose.
SOC 2 - Type 2 Compliance
We have successfully obtained SOC 2 Type 2 certification, an auditing standard thatrigorously evaluates the effectiveness of our security controls across data processing, integrity, availability, confidentiality, and privacy.
Get Primo’s insight, monthly
Receive our latest news, unsubscribe anytime
Learn more about Primo
Explore how our solution helps modern IT teams in their day-to-day operations
Get IT together